Thank you for purchasing our products at Castle Bell Gifts.
In order to be eligible for a refund, you have to return the product within 30 calendar days of your purchase. The product must be in the same condition that you receive it and undamaged in any way.
After we receive your item, our team will inspect it and process your refund. The money will be refunded to the original payment method you’ve used during the purchase.
For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement.
The the product have reached you damaged, we will refund postage cost. In all other circumstances you are responsible for postage.
If the product is damaged in any way, or you have initiated the return after 30 calendar days have passed, you will not be eligible for a refund. If anything is unclear or you have more questions feel free to contact our customer support team.
Telephone 01824 707979 Monday – Friday 10am – 4pm.
Returns should be packaged & return to:
5–7 Clwyd Street
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"Lovely stock, know their customers publication needs and really care. Wishing them well! x"
“Yes I would definitely recommend Castle Bells a super fantastic store, great selection of items and superb customer service."